Refund policy

Return & Refund Policy


We offer a 14-day return policy, which means you have 15 calendar days after receiving your item to submit a return request.

Return Eligibility


To be eligible for a return:

  • The item must be in original condition, unused, unmodified, with all original tags and original packaging intact.
  • The product cannot be damaged caused by flight operation, improper installation, man-made damage or accidental crash.
  • You must provide the order receipt or valid proof of purchase.

To initiate a return, please contact us at:

micheal@aerox.freeqiye.com


Once your return request is approved, we will send you a return shipping label together with detailed instructions on how and where to ship your package.

Any items sent back without prior return application will not be accepted.

For any questions about returns, you can always reach us at:

micheal@aerox.freeqiye.com

Return Shipping Fee


Return shipping cost is borne entirely by the customer under normal 15-day voluntary return circumstances.


Damages & Issues Upon Receipt


Please inspect your order immediately upon delivery.

If the item is factory defective, damaged in transit, or you receive the wrong item, please contact us right away so we can assess the problem and provide a proper solution.

Damage caused by flight operation, improper setup, or human error is not covered for free return or replacement.

Exceptions / Non-Returnable Items


The following items are not eligible for return:


  • Customized products, special orders or personalized items
  • Hazardous materials, flammable liquids and gases
  • Clearance sale items and gift cards

Exchanges


The fastest way to get your preferred item is to place a return for your original product. Once your return is approved, you may place a new separate order for the replacement item you need.

European Union 14-Day Cooling Off Period


Notwithstanding the above policy, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason.

The item must remain unused, in original condition, with tags and original packaging, and you need to provide purchase proof.

Refunds


After we receive and inspect your returned item, we will notify you of the refund approval result.

If approved, the refund will be processed automatically to your original payment method within 10 business days.

Please note that banks or credit card issuers may need additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still have not received your money, please contact us at:

micheal@aerox.freeqiye.com